FREQUENTLY ASKED QUESTIONS

You have questions.

We have answers.

FREQUENTLY ASKED QUESTIONS

You have questions.

We have answers.

PRODUCT

 

 

FREQUENTLY ASKED QUESTIONS

HOW CAN WE HELP YOU?

Product
Subscription
Delivery & Shipping
Returns & Cancellations
Billing & Payments

 

 

 

 

 

FREQUENTLY ASKED QUESTIONS

HOW CAN WE HELP YOU?

Product
Subscription
Delivery & Shipping
Returns & Cancellations
Billing & Payments

 

 

 

What is Fly Mouthwash?

Fly Mouthwash is a highly concentrated mouthwash stored in an extremely portable, pocket sized container. Fly gives you the power to turn water into mouthwash, anywhere.

What is the difference between Fly and other mouthwashes?

Fly is the most portable mouthwash in the world. It’s designed to give you more uses than typical mouthwash while being as easy to carry as a pack of gum. Sometimes, you might even forget it’s there.

How much water should I use?

You only need 20 ml, which equates to about a mouthful of water. After you use once or twice, you’ll get a good feel for the amount. Don’t worry, you have 58 uses left.

Is it okay for children to use Fly Mouthwash?

Fly is not recommended for children under the age of 12. We strongly encourage parents to help show how to use the product before allowing their child (12 or older) to use Fly.

What is the source of color in Fly? I’m a vegetarian and would like to know if animal/insect- based colorings (or other ingredients) are used in your mouthwash.

We never test on animals. The colors used in Fly do not contain any by-products from animals. So fear not, animal lovers, swish away.

Is the bottle recyclable?

The Fly bottle is recyclable in communities that recycle plastic #2. And for that, we thank you!

Can I take Fly on an airplane?

Yes! Yes! Yes! Fly was specifically designed to pass through TSA security with ease. You’ll never have to waste time buying mouthwash at your destination again.

Should I be worried about Fly leaking in my purse/bag?

Fly’s unique bottle and cap have a leak-proof valve that, when closed, keeps your personal items safe. However, try to avoid sitting on it if it’s in your back pocket (you look great, but we weren’t built to sustain a force like that!)

How do I use Fly?

Open the lid and lightly squeeze Fly Mouthwash (0.8ml) into your water. Once diluted, just Swish. Rinse. And Go. Enjoy the confidence of always having ultra-fresh breath.

Are there any clinical benefits?

Fly Mouthwash has been proven to keep your breath fresh for up to 8 hours, kill 99.6% of bad breath germs, help reduce plaque and tartar and help with gum reduction. Yeah, we tested it.

This is really strong, am I doing it right?

If you like your mouthwash strong, then yes! However, we’ve seen many beginners squeeze too hard. We recommend a very light squeeze to get the most uses out of your bottle. But always remember, the strength is up to you.

Is Fly Mouthwash Natural?

Fly Mouthwash is 96% natural. We’ve added artificial coloring so that you’re able to see how much you’re adding to water and sodium saccharin which is an artificial sweetener.

Do I have to rinse Fly out after use?

Yes, always rinse after use. Do not swallow. We know it tastes great but your stomach may not appreciate it.

Is it okay to leave a bottle of Fly in my car?

We recommend against storing Fly in your car for extended periods of time, especially if the temperature is extreme. The best way to store is at room temperature.

What does Fly stand for?

Flying is the fastest way to get from point A to B. We designed this with movers, shakers and doers in mind. Also, it’s Fresh Like You ;).

SUBSCRIPTION

Can I cancel my mouthwash subscription at any time ?

Of course! You’re the boss! You can cancel your plan whenever you want.

Does the subscription save me money ?

How clever of you! You’re right! Using the mouthwash plan saves you extra cash!

Can I change my plan ?

Again… the boss can do anything! You are in control of your plan.

DELIVERY & SHIPPING

Where does Fly ship?

Currently we’re only shipping in the U.S.

Does the subscription save me money ?

How clever of you! You’re right! Using the mouthwash plan saves you extra cash!

How can I track my order?

Your order will arrive via USPS. You can track your order with your tracking number – go figure. Find it in your order confirmation email.

I supplied the wrong address. Can I fix this ?

No worries. Our partner, USPS, allows us to change a delivery address up until the day of delivery. Just shoot us over an email info@flymouthwash.com.

Can I send Fly as a gift ?

Of course! When you check-out, find the box that says ‘ship to a different address’. This is where you can write that it’s a gift, along with your friend’s first name, last name and address.

You said you ship for free!

Yess! Free shipping is available for all orders.

How long does shipping take?

We process and ship all orders on weekdays within 24 hours. From there it comes down to where you live. Usually it takes up to 72 hours. You can check the delivery status on your order using the USPS tracking number we emailed you.

How long does shipping take?

We process and ship all orders on weekdays within 24 hours. From there it comes down to where you live. Usually it takes up to 72 hours. You can check the delivery status on your order using the USPS tracking number we emailed you.

RETURNS & CANCELLATIONS

I need to cancel my order.

You can cancel within 1 hour of your purchase. Send us an email to info@flymouthwash.com with the order number and reason for cancellation.

Returns? Sure, why not!

If you’re not satisfied with Fly Mouthwash. We have 30 days money back Fresh Breath Guarantee. Pack it, ship it. Done.

BILLING & PAYMENTS

I want to buy Fly. Who do I give my money to?

You can buy Fly through our site. We accept plastic shiny things like Visa, MasterCard, Discover, Amex, and Apple Pay.

The system won’t accept my payment. What does that mean ?

Check your end first by contacting your bank; did you enter in the right details? Is your bank balance too low? Has your card expired? If you’re all clear, let us know via info@flymouthwash.com so we can fix the situation from our end. Please and thank you.